IndiGo Denies Report Ranking It Among World’s Worst Airlines

IndiGo has been ranked among the “world's worst airlines” in the 2024 AirHelp Score report, securing 103rd place out of 109 with a score of 4.80. The low rating is attributed to underwhelming customer satisfaction and poor handling of flight disruption claims. Responding to the ranking, IndiGo criticised the methodology, saying the survey does not disclose the sample size from India, “casting doubt on the survey's credibility.”

IndiGo refuted the survey that ranked it among the world’s worst airlines, saying it has consistently performed well in terms of punctuality. (Representational Image)(Bloomberg)

Conducted by AirHelp, an EU-based claim processing agency, the survey evaluates airlines globally on punctuality, quality of service, and handling of compensation claims. These criteria, weighed equally, form the overall score. The analysis covers data from January to October, incorporating on-time performance, customer claims processing, and feedback from passengers across 54 countries on food, comfort, and service.